Refund policy

ALL SALES FINAL

Items sold under “Solid Silver Genuine Stone Guarantee” policy allow a 60 day period for you to wear the item and report evidence of metal or stone inauthenticity. You have 60 days after receiving your item to file a claim. This policy DOES NOT cover lost stones

To be eligible for a claim, you must provide video and photo evidence of peeling metal AND skin discoloration or documentation proving stone inauthenticity. You’ll also need the receipt or proof of purchase. Claims are approved at our discretion 

To start a claim, you can contact us at primamateriadesignus@gmail.com

If your claim is accepted you will receive a full refund with no need to return the item

You can always contact us for any claims questions at primamateriadesignus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primamateriadesignus@gmail.com.